Transitioning University Cell Phone Service to T-Mobile
T-Mobile will replace Verizon as our primary cellular provider. Cell phones will be managed through a new T-Mobile portal instead of Wireless Watchdogs. Most users will be transitioned by June 30, 2024.
For urgent orders or questions about the transition:
The Office of Telecommunications no longer directly manages cell phones for the university. Employees should contact their departmental cell phone administrator to order a new device, report a lost or stolen device, or any other questions related to their mobile device.
Additional Contacts
- For assistance with setting up or troubleshooting a device, contact your local IT help desk or the Division of IT Help Desk at (970) 491-7276 or help@colostate.edu.
- For information on entering cell phone allowances into the HR System, see HR: Special Earnings.
- For billing questions, please email cellphones@colostate.edu.
Mobile Communications Policy
The CSU Mobile Communications Policy applies to all University employees and associates who require the use of a CSU-supported mobile device for conducting CSU business. The Wireless Device and Service Plan form must be completed properly for use in obtaining a University-issued wireless device or allowance. The signed and completed form should be turned into your department cell phone administrator to keep on file.
Department Cell Phone Administrators
CSU partners with contacts within each college, division, and department for the management of cell phones at the University. Department Cell Phone Administrators will work directly with T-Mobile to order devices, view bills, set-up international plans, change service, etc. If you need to add or remove a user for your department please contact cellphones@colostate.edu.